Chapter 1- Introduction
1.1 Corporate profile and name of company
Nokia Corporation manufactures mobile devices principally based on global system for mobile communications, code division multiple access (CDMA), and wideband CDMA (WCDMA) technologies. The company operates in three divisions: Multimedia, Enterprise Solutions, and Networks. The Multimedia division focuses on bringing connected mobile multimedia to consumers in the form of advanced mobile devices, including 3G WCDMA mobile devices and solutions. The Enterprise Solutions division enables businesses and institutions extend their use of mobility from mobile devices for voice and basic data to secure mobile access, content, and applications. Its solutions include business-optimized mobile devices for end users, a portfolio of Internet portfolio network perimeter security gateways, and mobile connectivity offerings. The Networks division provides network infrastructure, communications, and networks service platforms and professional services to operators and service providers. Nokia Corporation is based in Espoo, Finland.
1.2 Product portfolio and industry
Nokia connects people with each other by mobile devices and solutions through voice, data, imaging, games, multimedia, and business applications. It also provides equipments, solutions, and services for its operator and enterprise customers. Nokia has come up with the characteristics of the products or services that meet the needs of their customers in the mobile industry in terms of the following:
• Quality
• Appearance
• Packaging
• Brand
• Service
• Support
• Warranty
Some of the Products that Nokia offers to Customers are:
Nokia N97
Nokia E71
Nokia 8800
Nokia N900
Nokia E63
Nokia 5800
Nokia N810
Nokia N96
Nokia 6680
Nokia 6670
Nokia 6630
Nokia 6260
Fig 1.1 Nokia Products
Source: http://www.nokia.com.au/find-products/all-phones
1.3 Processes and...