ILM LEVEL 5 AWARD
522 Becoming an effective leader
Outcome 1
Evaluate own ability to use a range of leadership styles, in different situations and with different types of people, to fulfil the leadership role.
During my first 7 months of employment with Ramsay Healthcare as a TSSU lead I have had to adapt and learn very quickly how to use different leadership styles as I have very different staff members with completely different personalities who react completely different when given tasks or instructions.
With one member of staff I get results and never have to ask twice, she is always positive when at work and always willing to support me but over time I had found out she was making a lot of mistakes when packing trays. I had to be very careful how I approached her about this because I didn’t want to affect her work ethic or make her think that she wasn’t very good at her job.
After observing her for a few days, I quickly identified where the mistakes were being made and decided that a bit of refresher training was the best course of action. I approached the individual and spoke to her about the mistakes she was making, but said not to worry we would work together to rectify the mistakes. We sat down and discussed a plan moving forward and we agreed that I would be working a lot more closely with the individual to assist with additional training.
I found that combining leadership styles was probably the most effective way of solving this problem, using advising and coaching was the best way forward as the individual’s ability was never in question. I always kept in the back of my mind that we may need to take a step backwards if the training wasn’t working and maybe try a different approach, during the re-training I would regularly ask questions, give feedback and encourage to make sure the individual was picking up the training and so far so good as the team member is better than ever.
With another member of staff I found initially she was very...