BSOP-326 Week 4 High-Performance Work Systems – Midterm (Devry)
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1. (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____. (Points : 5)
2. (TCO 6) The traditional approach to strategy deployment is which of the following? (Points : 5)
3. (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? (Points : 5)
4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5)
5. (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels that there is no difference in quality between the generic and brand-name products. This scenario illustrates which of the following definitions of quality? (Points : 5)
6. (TCO 1) During the Middle Ages, quality was built into the final product. This approach to quality was lost with the advent of _____. (Points : 5)
7. (TCO 1) Which of the following was the top priority of U.S. manufacturing in the time period immediately following World War II? (Points : 5)
8. (TCO 2) Which of the following systems does not have a role to play in assuring quality in a manufacturing firm? (Points : 5)
9. (TCO 2) An increasingly important component in quality for service firms is _____. (Points : 5)
10. (TCO 2) Services are generally _____ intensive, whereas manufacturing is more _____ intensive. (Points : 5)
11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5)
12. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 5)
13. (TCO 5) “Moments of truth” are instances when which of the following occurs? (Points : 5)
14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5)
15. (TCO 7) Which of the following is not considered a “hard” measure of the effectiveness of...