BSOP 326 WEEK 4 MIDTERM EXAM
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BSOP 326 WEEK 4 MIDTERM EXAM
2 sets of midterm exam
1. Question : (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____.
: encourage initiative and risk taking
set expectations for performance improvement
ensure that organization takes precedence over purpose and function
provide a structure for decision making
: Ch. 4, p. 156
Points Received: 5 of 5
Comments:
2. Question : (TCO 6) Effective strategic development in total quality organizations requires consideration of all of the following, except _____.
: the details of an organization’s resulting resource commitments
the organization’s strengths and weaknesses
the organization’s mission, vision, and guiding principles
an environmental assessment
: Ch. 4, p. 167
Points Received: 5 of 5
Comments:
3. Question : (TCO 3) The framework for company-wide quality control (CWQC) in Japan is provided by _____.
: the Shewhart Award
the Grant Award
the Deming Prize
the Baldrige Award
: Ch. 3, p. 110
Points Received: 5 of 5
Comments:
4. Question : (TCO 3) All of the following are true regarding ISO 9000 series, except _____.
: ISO-certified organizations are assured of providing superior product quality
the requirements provide a structure for a basic quality assurance system
the standards describe processes affecting quality
individual sites, not entire companies, must achieve registration individually
: Ch. 3, pp. 128–132
Points Received: 5 of 5
Comments:
5. Question : (TCO 1) A consumer purchases a generic product at a cost of $5.00 instead of the competing brand-name product that sells for $7.00. The consumer feels...