Unit 301
Communicate in a business
environment
UAN:
Y/506/1910
Level:
3
Credit value:
4
GLH:
24
Relationship to NOS:
This unit is linked to the Business &
Administration (2013) National
Occupational Standards:
CFABAA613 Understand how to
communicate in a business
environment
CFABAA614 Prepare to communicate
in a business environment
CFABAA615 Communicate in a
business environment.
Assessment
requirements
specified by a sector
or regulatory body:
All Assessment Criteria must be met and
assessed in line with Skills CFA Assessment
Strategy.
Aim:
This unit aims to develop the knowledge
and skills required to communicate in a
business environment. Upon completion of
this unit, learners will be able to
communicate in business both in writing
and verbally.
Learning outcome
The learner will:
1. Understand business communication models, systems and
processes.
Assessment criteria
The learner can:
1.1 analyse the communication needs of internal and external
stakeholders
1.2 analyse the different communication models that support
administration
1.3 evaluate the effectiveness of different communication systems
1.4 explain the factors that affect the choice of communication
media
1.5 explain the importance of using correct:
a. grammar
b. sentence structure
1
c. punctuation
d. spelling
e. conventions
in business communications
1.6
1.7
1.8
1.9
explain the factors to be taken into account in planning and
structuring different communication media
explain ways of overcoming barriers to communication
explain the use of communications theories and body language
explain proof-reading techniques for business
communications.
Assessment Guidance
Stakeholders:
Internal
managers
colleagues
shareholders
External
suppliers
customers
lenders
Communication models:
one-to-one
cascade
round table meeting
group meeting
webinar (across continents)...