Business Research Project Part 4
QNT/561
October 23, 2013
| Walmart
SW 8th St,Bentonville, AR 72716-8611 | How can we improve? |
Please take a moment to help us improve your experience at Walmart.
Quality and Value
How often do you visit Walmart? * ☐Every day * ☐A few days a week * ☐Weekly * ☐One or more days a month * ☐Sporadically * ☐First time | Overall, how satisfied are you with your most recent shopping experience at Walmart? * ☐Extremely satisfied * ☒Moderately satisfied * ☐Slightly satisfied * ☐Neither satisfied nor dissatisfied * ☐Slightly dissatisfied * ☐Moderately dissatisfied * ☐Extremely dissatisfied |
How satisfied are you with the convenience provided by the product variety and availability offered by your Walmart? * ☐Extremely satisfied * ☐Moderately satisfied * ☐Slightly satisfied * ☐Neither satisfied nor dissatisfied * ☐Slightly dissatisfied * ☐Moderately dissatisfied * ☐Extremely dissatisfied | How satisfied are you with the overall value/savings provided by your Walmart? * ☐Extremely satisfied * ☐Moderately satisfied * ☐Slightly satisfied * ☐Neither satisfied nor dissatisfied * ☐Slightly dissatisfied * ☐Moderately dissatisfied * ☐Extremely dissatisfied |
If competitor coupons were honored, would you visit Walmart for more of your shopping needs? * ☐Very likely * ☐Likely * ☐Possible * ☐Unsure * ☐Unlikely * ☐Very unlikely * ☒N/A | If “BOGO” offers were introduced, would you visit Walmart for more of your shopping needs? * ☐Very likely * ☐Likely * ☐Possible * ☐Unsure * ☐Unlikely * ☐Very unlikely * ☐N/A |
Service and Environment
If applicable, how long did you wait for an associate to answer questions/provide assistance? * ☐Immediate service * ☐Less than 1 minute * ☐1 to 3 minutes * ☐More than 3 minutes | How long did you wait in line at the register? * ☐Less than 1 minute * ☐1 to 3 minutes * ☐3 to 5 minutes * ☐More than 5...