BUSN 258 DEVRY Tutorials / uophelp

BUSN 258 DEVRY Tutorials / uophelp

BUSN258 Week 1 Assignment


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1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers?
2. How do ripple effects escalate the problem of the lost customer?


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BUSN258 Week 2 Assignment


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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.
2.What are three major elements that complicate listening? Give customer-service related examples of each


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BUSN258 Week 3 Case Study


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1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility

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BUSN258 Week 4 Assignment


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1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with.

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BUSN258 Week 5 Assignment...

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