BUSN 258 Entire Course
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BUSN 258 Week 1-7 All Discussion Questions
BUSN 258 Week 4 Midterm
BUSN 258 Week 8 Final Exam
BUSN258 Week 1 Assignment
BUSN258 Week 2 Assignment
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BUSN 258 Week 2 Assignment
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1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.
2.What are three major elements that complicate listening? Give customer-service related examples of each
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BUSN258 Week 4 Assignment
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1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfied range? Be as specific as possible and remember that often dissatisfaction comes from a series of truly small, almost insignificant turnoffs.
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BUSN 258 Week 5 Assignment
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1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss?
2. What are the three important steps needed to recover the potentially lost customer?...