BUSN 258 WEEK 8 FINAL EXAM 2

BUSN 258 WEEK 8 FINAL EXAM 2

BUSN 258 WEEK 8 FINAL EXAM 2

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BUSN 258 WEEK 8 FINAL EXAM 2

BUSN 258 Week 8 Final Exam 2 (Devry)

1.

Question :

(TCO 1) The first step to reduce waiting time is to:

2.

Question :

(TCO 2) Communication turnoffs often occur when employees are ignorant of:

3.

Question :

(TCO 3) Small companies can compete against larger ones if they offer:

4.

Question :

(TCO 4) Value arises from a tradeoff between:

5.

Question :

(TCO 5) To enhance value through goodness of product fit:

6.

Question :

(TCO 4) If several people are asking the same question, you have:

7.

Question :

(TCO 5) Intrinsic value arises from:

8.

Question :

(TCO 5) The best companies to work for:

9.

Question :

(TCO 5) Customer convenience stems from:

10.

Question :

(TCO 4) Communication effectiveness is NOT best achieved when the message is:

11.

Question :

(TCO 9) Excellent organizations are:

12.

Question :

(TCO 8) Behavior is:

13.

Question :

(TCO 8) One problem with not seeing the person you are talking to is:

14.

Question :

(TCO 9) How far from your mouth should the telephone mouthpiece be?

15.

Question :

(TCO 8) To end a call:

16.

Question :

(TCO 10) Customer dissatisfaction with a firm’s phone call handling stems from:

17.

Question :

(TCO 10) Open communication occurs best when:

18.

Question :

(TCO 10) Feedback is a form of:

19.

Question :

(TCO 10) Which of the following strategies is NOT a great method of soliciting feedback?

20.

Question :

(TCO 12) Positive language conveys more of what than negative language?

21.

Question :

(TCO 12) A good strategy with an angry customer is:

22.

Question :

(TCO 6) Assertiveness and abrasiveness are:

23.

Question :

(TCO 11) An average...

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