BUSN 258 WEEK 8 FINAL EXAM 2
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BUSN 258 WEEK 8 FINAL EXAM 2
BUSN 258 Week 8 Final Exam 2 (Devry)
1.
Question :
(TCO 1) The first step to reduce waiting time is to:
2.
Question :
(TCO 2) Communication turnoffs often occur when employees are ignorant of:
3.
Question :
(TCO 3) Small companies can compete against larger ones if they offer:
4.
Question :
(TCO 4) Value arises from a tradeoff between:
5.
Question :
(TCO 5) To enhance value through goodness of product fit:
6.
Question :
(TCO 4) If several people are asking the same question, you have:
7.
Question :
(TCO 5) Intrinsic value arises from:
8.
Question :
(TCO 5) The best companies to work for:
9.
Question :
(TCO 5) Customer convenience stems from:
10.
Question :
(TCO 4) Communication effectiveness is NOT best achieved when the message is:
11.
Question :
(TCO 9) Excellent organizations are:
12.
Question :
(TCO 8) Behavior is:
13.
Question :
(TCO 8) One problem with not seeing the person you are talking to is:
14.
Question :
(TCO 9) How far from your mouth should the telephone mouthpiece be?
15.
Question :
(TCO 8) To end a call:
16.
Question :
(TCO 10) Customer dissatisfaction with a firm’s phone call handling stems from:
17.
Question :
(TCO 10) Open communication occurs best when:
18.
Question :
(TCO 10) Feedback is a form of:
19.
Question :
(TCO 10) Which of the following strategies is NOT a great method of soliciting feedback?
20.
Question :
(TCO 12) Positive language conveys more of what than negative language?
21.
Question :
(TCO 12) A good strategy with an angry customer is:
22.
Question :
(TCO 6) Assertiveness and abrasiveness are:
23.
Question :
(TCO 11) An average...