Defining change management
It is important to note what change management is and what change management is not, as defined by the majority of research participants.
* Change management is not a stand-alone process for designing a business solution.
* Change management is the processes, tools and techniques for managing the people-side of change.
* Change management is not a process improvement method.
* Change management is a method for reducing and managing resistance to change when implementing process, technology or organizational change.
* Change management is not a stand-alone technique for improving organizational performance.
* Change management is a necessary component for any organizational performance improvement process to succeed, including programs like: Six Sigma, Business Process Reengineering, Total Quality Management, Organizational Development, Restructuring and continuous process improvement.
Change management is how we drive the adoption and usage we need to realize business results.
FACTORS THAT DRIVE CHANGE
The Internal Environment
The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside the organization that are generally under the control of the company. The company's mission statement, organizational culture and style of leadership are factors typically associated with the internal environment of an organization. As such, it is the internal environment that will influence organizational activities, decisions and employee behavior and attitudes. Changes in the leadership style, the organization's mission or culture can have a considerable impact on the organization.
The External Environment
The external environment are those factors that occur outside of the company that cause change inside organizations and are, for the most part, beyond the control of the company. Customers, competition, the economy, technology,...