Characteristics of Interviewing
Non Verbal skills
When Susan talks to Judith and Richard she is giving both of them eye contact and using hand gestures and movement. She nods her head when appropriate to show she understands. Susan is very successful when keeping eye contact and pausing at the appropriate times for thought process. She shows the couple that she is listening by saying things as “I see” and” Uh huh”. Her hand gestures also show this.
Open ended question
An example of an open ended question that Susan ask Judith is when she says “Help me, how does that work? How does that look like for you? She wants to know how Judith feels and what she is thinking. She wants to see it from Judith’s point of view. Susan is successful when asking this question, Judith then opens up and explains what she feels about the situation. It leads the conversation on.
Closed ended question
An example of a closed ended question would be Susan saying to Richard “Prove it. Shall we see?” This can lead to a yes or a no from Richard. There really is no explanation or feelings needed to answer this question. It ends that part of the conversation.
Reflection of content or paraphrase
During the video Susan uses an example of reflection of content and paraphrase by saying “what I think I am hearing is…..” and she precedes with what Judith said. Summarizing the content. Judith then agrees with Susan that she is correct.
Reflection of feeling
An example of reflection of feelings is when Susan says to Richard” and that’s hard for you Richard”? She also says to Richard “I didn’t hear your wife say that, are you worried that’s how she sees you? Susan is successful with reflecting how Richard is feeling and his feelings towards Judith.
Examples of information giving responses were, “Judith I feel like I'm… I'm being stalled again. I feel like it's like, okay dude, you know six month maybe I...