I decided to do this paper on types of people that you run into when you work in the computer support industry. This could involve either telephone support through a computer manufacturer, or you could work for a company’s IT department and meet people on a personal level. There are three basic typesof people that you talk to. 1. Someone who needs help, and is familiar enough with a computer to do exactly what you tell them. 2. Someone who needs help, but has no idea how to navigate to where you need them to be. 3. Someone who needs help but won’t ask for it because they think they can figure it out. Every person you deal with in computer support will fall into one of these categories. Let’s take a closer look at the first type of person that falls into this category. This would be someone who works with computers a lot, and has lots of experience. They probably have a computer at home, and mess around with it as well. It’s not a matter of actually changing computer settings, or knowing how to build them. It just that, that particular person has invested a lot of time exploring the computer, and learning how to do things. When the userhas that kind of knowledge, it makes the job of the support person so much easier. Whenever support asks them to check something, they don’t have to explain how to get there. Same way when they need to make changes. Tell them what to do, and they do it. There is no need for explanation or direction. There is not as much pressure on the support person. The user gets to show off their skills, and feels like a part of the solution. The second type of person you could run into is someone who knows they need help, but isn’t going to be much help to you as support. They don’t really know their way around a computer. In their defense, it’s not because they are dumb or stupid. They just don’t have the knowledge to help in that way. Fortunately, support technicians are trained to overcome these situations. They know that not everybody is...