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A Technical Case
Team Chaos
Robyn Wycoff
Critical Thinking and Problem Solving
COLL 148
Summer Session B.
10-22-09
Statement of the Problem
Jimmy Dean is a student about to start college and his PC died. He only has $750 to spend on a new PC and three months to find one before classes start.
Our name is Team Chaos
There are seven of us, Stephanie, Robyn, Andrew, Dre’Shawna, Himansu, Michelle and team leader Scott.
The six steps of problem solving are:
Research and define problem
Determine causes of problem
Generate solution for problem
Decide on best solution
Implement the solution
Evaluate the solution
We as a team used many research processes for solving the six steps. We started with present state and desired state, Dunker diagram, and priority analysis. After that we continued on with trouble shooting the analysis. Than we made a fish bone diagram elaborating more on in-depth thoughts. After that we analyzed the wants and needs and defined the pros and cons. After accomplishing these research steps we made a contingency plan, flow chart of all the research and ended with evaluating the solution.
Step one: Research and Define the Problem
Jimmy Deans’ computer stopped working and he had only three months and $750 to find and purchase a new computer that fit his needs and wants. Jimmy Deans’ present state at the beginning of the case was his computer had stopped working and it currently didn’t fit his needs or want. Jimmy Deans desired state based on the information he had given Team Chaos was he wanted a computer that met his wants and needs before his three month deadline and that fit his budget of $750.
Team Chaos used the present state and desired state to help understand exactly what Jimmy Dean needed and in what time frame he needed to accomplish his task. Team Chaos researched his present state and came up with many possible...