To: Upper Managament (Kudler Fine Foods)
From: Christina Smith
Subject: Design and Implementation of Restructure
Date: November 21, 2008
It has been revealed to me that my team will be restructured. The following proposal includes job descriptions and qualifications, training program, method for evaluating employee and team performance, challenges of a team performance evaluation, incentive and benefits package, strategies for managing employees’ career development, and a compensation plan.
STATEMENT OF PROBLEM:
The team will take on new responsibilities that require the hiring of additional personnel and training for new and current employees. We also need better methods for appraising the team’s performance than have been used in the past.
JOB DESCRIPTIONS & QUALIFICATIONS:
Manager: Responsible for providing effective direction and supervision for all store associates, Assistant Store Managers, Area Managers, and Supervisors (Specialty Retailers Inc, 1997-2008).
Major responsibilities include: Maximize store sales and profits; meeting goals for sales, new accounts, shrinkage, payroll, and expenses; development of staff; ensure performance of store operations; customer service and satisfaction; maintain company standards throughout the store; and protect company assets (Specialty Retailers Inc, 1997-2008).
Customer service responsibilities: Ensure that all customers are greeted in a prompt and friendly manner; handle phone calls in a courteous and helpful manner; increase sales volume through informing customers of promotions; and lead by example (Specialty Retailers Inc, 1997-2008).
Personnel responsibilities: Recruit candidates for all positions; interview, screen, and hire for all positions; complete and administer performance evaluations; utilize company training programs; and address poor performance and counsel as necessary.
Merchandising responsibilities: Ensure compliance with signing guidelines; ensure stock keeping...