Devry GSCM 520 Final Exam
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Question 1. 1. (TCOs 1 and 2) A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following?
Question 2. 2. (TCO 1) One of the package of features that make up a service is
Question 3. 3. (TCO 5) You are using an exponential smoothing model for forecasting. The running sum of the forecast error statistics (RSFE) are calculated each time a forecast is generated. You find the last RSFE to be 34. Originally, the forecasting model used was selected because its relatively low MAD of 0.4. To determine when it is time to reevaluate the usefulness of the exponential smoothing model, you compute tracking signals. Which of the following is the resulting tracking signal? (Points : 4)
Question 4. 4. (TCO 5) The way to build in greater flexibility in your workers is to do which of the following? (Points : 4)
Question 5. 5. (TCO 6) The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following? (Points : 4)
Question 6. 6. (TCOs 3 and 7) Which of the following is considered a high-contact service operation?
Question 7. 7. (TCOs 7 and 8) Which of the following is a dynamic lot-sizing technique that adds ordering and inventory carrying cost for each trial lot size and divides by the number of units in each lot size, picking the lot size with the lowest unit cost?
Question 8. 8. (TCOs 4 and 8) Which of the following is a dynamic lot-sizing technique that calculates the order quantity by comparing the carrying cost and the setup (or ordering) costs for various lot sizes and then selects the lot size in which these are most nearly...