DeVry GSCM 520 Final Exam
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Final Exam
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Question 1. 1. (TCOs 1 and 2) A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following?
(Points : 4)
Cost or price
Focus
Automation
Straddling
Activity-system mapping
Question 2. 2. (TCO 1) One of the package of features that make up a service is
(Points : 4)
appearance.
facilitating goods.
packaging.
cost.
implied use.
Question 3. 3. (TCO 5) You are using an exponential smoothing model for forecasting. The running sum of the forecast error statistics (RSFE) are calculated each time a forecast is generated. You find the last RSFE to be 34. Originally, the forecasting model used was selected because its relatively low MAD of 0.4. To determine when it is time to reevaluate the usefulness of the exponential smoothing model, you compute tracking signals. Which of the following is the resulting tracking signal? (Points : 4)
85
60
13.6
12.9
8
Question 4. 4. (TCO 5) The way to build in greater flexibility in your workers is to do which of the following? (Points : 4)
Pay higher wages to motivate a willingness to do a variety to tasks.
Provide a broader range of training.
Provide a wide variety of technology to augment workers skills.
Institute a "pay for skills" program.
Use part-time employees with specialized skills as needed.
Question 5. 5. (TCO 6) The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following? (Points : 4)
Instituted a six-sigma approach to total quality control...