Emotion plays a important role in employees’ daily life and workplace, the emotion of employees will be affected by the work events and work environment, change in their emotion will also affect their behaviour and attitude of work ‘s study(Weiss & Cropanzano,op cit cited inAshkanasy, N.M. & Daus, C.S.,2002,P77).Mayer & Salovey,(1997: 5) defines emotional intelligence as 'the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth” (Emotions and leadership: The role of emotional intelligence 2000, p. 1027).This essay will focus on the use of emotional intelligence on managers themselves help to adjust to a appropriate emotional situation in the workplace, emotional communication with the employees under the managers’ management and settlement of conflict and problems appeared in the employees time. Due to these reasons, Managers do need emotional intelligence to manage successfully.
Firstly, managers have to be aware of the emotion they are feeling, subsequently manage and express them. After the manager be aware of his own emotion, a competent manager with emotional intelligence is capable of adjusting hisself to a positive emotion and controlling the negative emotion. Not only the managers themselves will have attic faith and conscientious, but also the employees under his leadership and his organization will be affect by the leader’s emotion. Zeidner, M., Matthews, G. & Roberts, R.D. Made a contrast between high emotional intelligence and low emotional intelligence employees.They found that High EI employees have better ability to deal emotionally with job insecurity and use their affective commitment to improve the effect of job insecurity . This kind of frequently results in increased work commitment and effort, positive coping behaviors (problem-focused), and reframing of perceptions...