1242.3263.01 – אסטרטגיה תפעולית
סמסטר א' – תשע"ה
שם המרצה: ד"ר נועם שמיר
שעות לימוד: יום ג', 15:45-18:30 (מחצית שנייה)
שעות הקבלה: יום ג', 14:30-15:30
דואר אלקטרוני: nshamir@post.tau.ac.il
Session
Module and Description
Required Readings
Written
Assignments
1
Module 1: Operations Strategy
Introduction to Operations
Aligning Strategy and Operations. Focus
MBPF, Chapters 1, 2
Case: Shouldice Hospital Limited
2
Product-Process Matrix
Module 2: Process Analysis & Applications
Process Measures and Little’s Law
Case: Wriston Manufacturing
MBPF, Chapter 3
3
Process Flow Analysis. Targeting Improvement
Flow Time & Capacity Analysis
MBPF, Chapters 4, 5
Case: CRU Computer Rental
Case: Pizza Pazza
CRU Computer
Rental
4
Preparing for peak demand
Module 3: Lean Operations
House Building Game
Case: National Cranberry Cooperative (NCC)
NCC
5
Paradigm of Lean Operations
Lean Operations for Product Variety
MBPF, Chapter 10: Sections 10.1–10.4
Case: Toyota Motor Manufacturing
Excel exercise: The Dice Game
6
Module 4: Service Operations Management
Capacity, Queueing and Flow Time Analysis
Evaluation of service systems
Design of service systems (Pooling vs.
Segregation, Specialization vs. Flexibility)
Priority (Fast Track)
The impact of limited buffers
MBPF: Chapter 8.
Case: The BAT case
The BAT case
7
Module 5: Supply Chain Management
Inventory Basics
Optimal Service Level Economies of Scale
MBPF, Chapter 7: Section 7.3
Case: Palü Gear
MBPF, Chapter 6
* There are optional readings not listed here. See detailed syllabus and course web site.
1. Course Description and Objectives
This course covers selected topics in operations management. Operations management is the management of business processes, that is, the...