The concept of emotional intelligence has become a very hot topic of psychological research in recent years, especially in regards to how it affects today’s workforce. Businesses are essentially people, so anything that impacts the effectiveness of people’s minds also impacts the businesses they run or work for. In fact, many experts now believe that a person’s emotional intelligence quotient (EQ) may be more important than their IQ and is certainly a better predictor of success, quality of relationships, and overall happiness.
Emotions play a very critical role in the overall quality of our personal and professional lives, more critical even than our actual measure of brain intelligence. While tools and technology can help us to learn and master information, nothing can replace our ability to learn, manage, and master our emotions and the emotions of those around us.
Emotional intelligence (EI)
The ability to express and control our own emotions is important, but so is our ability to understand, interpret, and respond to the emotions of others. Imagine a world where you couldn't understand when a friend was feeling sad or when a co-worker was angry.
Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions.
Emotional intelligence, also referred to as ‘EQ’, is the ability to identify, evaluate and control your own emotions and to better understand and manage the emotions (or motivations) of others.
Four Branches of Emotional Intelligence
* Perceiving Emotions: The first step in understanding emotions is to accurately perceive them. In many cases, this might involve understanding nonverbal signals such as body language and facial expressions.
* Reasoning With Emotions: The next step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what we pay attention and react to; we respond emotionally to things that garner our attention.
* Understanding Emotions: The emotions...