Employability Skills Exercise
WRITTEN COMMUNICATION 13
VERBAL COMMUNICATION 10
PLANNING AND ORGANISING 13
Thinking through in advance what you want to say
Report Writing Skills
Gathering, analysing and arranging data in a logical sequence
Developing your argument in a logical way.
Briefly summarising the content.
Adopting your writing style for different audiences.
See written communication skills
NEGOTIATING AND PERSUADING
Developing a line of reasoned argument.
Emphasising the positive aspects of your argument.
Understanding the needs of the person you are dealing with.
Using tact and diplomacy.
Handling objections to your arguments.
Making concessions to reach agreement.
Challenging the points of view expressed by others.
See persuading and negotiating skills
Accurately hearing what people are saying.
Able to clarify and summarise what they are communicating.
Being sensitive to their values and feelings.
Helping others to define their problems.
Telephone skills (thinking through in advance what you want to say. Keeping business calls to the point.)
Making a speech in front of an audience (thinking up an interesting way to put across your message, structuring your presentation, using audio-visual aids effectively, successfully building a rapport with your audience.)
Making effective use of body language, dress, conduct, speech.
See communication skills
Contributing your own ideas effectively in a group.
Taking a share of the responsibility in a group.
Being assertive - rather than passive or aggressive.
Accepting and learning from constructive criticism and giving positive, constructive feedback to others.
Concentrating on behaviour that can be improved.
Identifying your strengths and weaknesses.
See teamworking skills...