Literature Summary: Session IV – Introduction
The paper “A critical success factors model for ERP implementation”, written by Christopher P. Holland and Ben Light in the year 1999, talks about the complexity of the integration of ERP software and tries to find the critical success factors for ERP implementations. The study is based on a review of literature and on a case study. Strategic factores like existing legacy systems and business visions are separated to technical factors, such as client consultation, acceptance, monitoring, communication and feedback. The authors summarize that these factors have a critical influence on both, the process of implementation as well as the outcome of it. They see that the effort of converting the organisation to the ERP system is lower than doing it vice versa.
The paper “A model of ERP project implementation”, written by Anne Parr and Graeme Shanks in the year 2000, presents a PPM, the abbreviation for project phase model, of ERP implementation projects and tries to figure out the relation between this model and critical success factors by using one successful and one abortive example of an ERP implementation. The PPM is divided into three phases: Planning, Project and Enhancement, whereas the planning is most critial.
The PPM is a useful model of ERP system implementation for researchers. For practitioners it provides a template including critical success factors to be considered during the project phases.
The paper “The enterprise system experience – from adoption to success”, written by M. Lynne Markus and Cornelis Tanis in the year 2000, talks about the question why many ERP projects fail or have to struggle during the implementation. Therefore the authors discuss ERP project success and its’ measurement.
The framework, presented by the authors, addresses both the organizational actors including their goals and the factors outside their control. It shows that an enterprise system implementation is a...