The Contribution of Enterprise Systems
Enterprise systems are business-critical software applications that integrate information together from within and between organizations. This support is done by reporting data, on information flow, and business processes. Enterprise systems applications can be customized to fit any business need; the database collects information from different departments within businesses such as, sales and marketing, manufacturing and products, human resources and finance and accounting.
Leading enterprise software suppliers include SAP, Oracle, IBM, Infor Global Solutions, and Microsoft (Laudon, Laudon,2013). Although initially designed to automate the firm’s internal “back-office” business processes enterprise systems have become more externally oriented and capable of communicating with customers, suppliers, and other entities (Laudon, Laudon,2013).
Management can use enterprise systems to obtain information at anytime to see how their business is operating, to help or make better decisions, better serve their customers, or to increase performance and sales. This leads a business to run effectively and efficiently.
Enterprise systems provide value both by increasing operational efficiency and firm-wide
information to help managers make better decisions. Human resources shows correlations
between investment in employee training and quality, measures the company-wide cost of
delivering services to employees and measures the effectiveness of employee recruitment,
compensation, and training. Implementing enterprise systems also help firms respond quickly to
customer’s request of information, or products. Because the system integrates orders,
manufacturing, and delivery data, manufacturing is better...