In order to make Hogsmeadow Garden Centre a market leader, Don Dursley must first do a performance measurement. Performance measurement is a process of quantifying action, where measurement means the process of quantification and the performance is assumed to derive from actions taken by its management (Slack et al, 2007). To measure performance, a polar diagram is used. Polar diagram is a diagram that uses axes, all of which originate from the same central point, to represent different aspects of operations performance.
As the order winners and qualifiers are in the market requirements perspective, Don Dursley needs to identify its current market position and find out which operations he needs to improve. Customers do influence the performance objectives on price and delivery time factors (docstoc, 2010). Besides, he can collaborate with other gardens to improve in this industry following the example of “Together in Asia” campaign by Hong Kong and Singapore (Wong & Kwan, 2001).
In order to make Hogsmeadow Garden Centre a market leader, Don Dursley must first do a performance measurement. Performance measurement is a process of quantifying action, where measurement means the process of quantification and the performance is assumed to derive from actions taken by its management (Slack et al, 2007). To measure performance, a polar diagram is used. Polar diagram is a diagram that uses axes, all of which originate from the same central point, to represent different aspects of operations performance.
As the order winners and qualifiers are in the market requirements perspective, Don Dursley needs to identify its current market position and find out which operations he needs to improve. Customers do influence the performance objectives on price and delivery time factors (docstoc, 2010). Besides, he can collaborate with other gardens to improve in this industry following the example of “Together in Asia” campaign by Hong Kong and Singapore (Wong & Kwan, 2001)....