Driving competitive advantage
in uncertain times
In these volatile times, enterprises are being severely tested in multiple
areas from management of cost structures, to growth, to compliance
with stringent regulations.
The result of a recent 12-month study* showed that over 50% of
large enterprises manifested significant volatility and adaptation events
such as: missing financial guidance, being materially impacted by new
compliance or other macro external factors, and requiring structural
adjustments such as announcing a restructuring plan, changing top
executives, or adopting inorganic strategies such as M&A and expanding
The magnitude of change requires significant re-thinking of
business processes and operations, which are required to assume a
more strategic role in the enterprise. The operating models of multiple
functions must not only help them run more efficiently, but also enable
smarter decisions to facilitate adaptation and innovation.
Luckily, increased availability of global talent, as well as advances in
technology and process practices, have reshaped what global process
operations can do. They can make enterprises more intelligent, globally
effective, innovative and, ultimately, adaptive.
Advanced process operations increasingly separate leaders from laggards
and enable the agility needed to thrive in this rapidly changing business
* Genpact Volatility and Adaptation Index analysis
Our experience demonstrates that advanced business processes and
operations can generate material impact. They help our clients control
cost and capital intensity, strengthen market engagement, support
organizational transformation, and manage risk and compliance. In
doing so, they make our clients more competitive. It is this focus that has
enabled us to transform the business process services...