Global Communications has recently made the decision to outsource a large sum of its employment overseas and this has caused tension with the union in which they work with. We will once again take a brief look at the issues and opportunities that must be addressed, as well identifying who the major stakeholders are and their interests and values within the company. Finally we will look at how the problems that Global Communications faces might be addressed in order to achieve their goals.
Issue and Opportunity Identification
All of the issues that face Global Communications come from their need to remain competitive and relevant in the fast changing market of telecommunications. They have quickly been left behind by the cable companies that offer more services than just television. These companies have expanded outside of entertainment and Global Communications must now expand as well. The largest opportunity that arises is Global Communications alliances with satellite providers to offer video as well as satellite-based broadband services. This is combined with the opportunity to partner with a wireless Internet provider that will allow the small business owner internet access at anytime using a wireless phone or a PC card, allowing them constant access to their mainframe information.
Along with this is the cost cutting initiative to move some of the technical call centers to India and Ireland. Several issues arise out of the communication for this move. Communications issues arose between Katrina and Maria. Another issue that arose was that the union had already given up benefits and weren’t aware that there could be a new business form that would result in loss of jobs prior to the negotiations.
Often a conflict arises when there is a difference in values and ethics between individuals. An ethical decision is the process (and the ability) to explore all the aspects related to choosing from many possible actions, according to the...