good way to customer complaint

good way to customer complaint


I love Mcdonalds, I actually really do despite a series of unfortunate events over the last few years. I never thought I’d be complaining to Mcdonalds so is my love for this brand of fast food but the last incident is the icing on the cake.
On the night of the 21 February 2014 at around 1 am in the morning a friend and I decide to go to Mcdonalds which after it was all over we greatly regretted. Firstly, the lady at the speaker didn’t know what was going on and also she had no clue of what products you guys had on offer. It took her about 10 minutes and another man to finally realize that Mcdonald’s had launched new blueberry products. Our order was quite simple a blueberry milkshake and a blueberry mcflurry but the lady repeatedly kept saying that they are no such products on offer. Then finally after about waiting for 10 minutes she finally got the order right.
Then to move onto the next window where you pay and now that lady and the manager inside were having a quarrel and thus we had to wait another 5 to 10 minutes until people started honking for them to realize that they had customers to serve and thus the argument had to end in order for many hungry people to be served. Finally after paying we move onto the next window where they just simply tell us to wait in the waiting area since they were having some problems with the ice cream machine.
The drama just didn’t end here. After waiting in the waiting zone for about 20 minutes me and my friend finally got annoyed and walked inside simply for them to say that “oh sorry sir, go back to your car we’ll bring the money now since we don’t have ice creams.” That too was acceptable and thus we walked back and sat down in our car. Again, after waiting for about 10 minutes we walk back inside to only find out that the manager is being rude and disrespectful towards us. The first thing the manager says is that he himself gave the money to the waiter inside mcdonalds and that he surely gave us back our...

Similar Essays