HCA 375 Week 1 DQ 1 Management versus Leadership
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Management versus Leadership
After completing this week’s reading answer the following questions:
a. What role does management play in continuous quality improvement?
b. How is managing different from leading?
c. In your opinion, which role is more effective in implementing changes that improve quality outcomes: managing or leading? Why?
Your initial post should be 250-300 words
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HCA 375 Week 2 Assignment Customer Satisfaction and Quality Care
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Customer Satisfaction and Quality Care
In this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient satisfaction measurement can be integrated into an overall measure of clinical quality.
To begin, review the Hospital Consumer Assessment of Health Plans Survey H.C.A.H.P.S. available at http://tinyurl.com/4272s7l.
Next, visit the Hospital Compare website http://www.hospitalcompare.hhs.gov, and follow these steps:
1. Type in your zip code
2. Ensure that “general search” is selected for the search type
3. Click on the “Find Hospitals” button
4. Select one of the hospitals by checking the box next to the hospital name and click on “Compare”
5. Review the survey of patients’ hospital experiences
For the selected hospital, identify one s
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HCA 375 Week 3 Assignment High-Performance Teams
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High-Performance Teams
The health care team is at the “sharp end” of service delivery. Members of the health care team are most qualified to...