HCA 375 Week 1 DQ 1 Management versus Leadership
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Management versus Leadership
After completing this week’s reading answer the following questions:
a. What role does management play in continuous quality improvement?
b. How is managing different from leading?
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HCA 375 Week 2 Assignment Customer Satisfaction and Quality Care
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Customer Satisfaction and Quality Care
In this competitive health care environment, consumers want and expect better health care services and hospital systems are concerned about maintaining their overall image. There is also attention to ways in which patient
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HCA 375 Week 3 Assignment High-Performance Teams
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High-Performance Teams
The health care team is at the “sharp end” of service delivery. Members of the health care team are most qualified to analyze problems, generate solutions, and implement and evaluate change. Teamwork is vital to the success of the health care system. Health care administrators must know how to form highly functioning health care teams.
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HCA 375 Week 4 DQ 1Medical Errors
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Medical Errors
According to Sollecito& Johnson 2013, “Organizations do not suddenly start making mistakes. They tend to slide imperceptibly into a set of conditions that produce medical errors” p. 327. After completing this week’s reading discuss this concept as it relates to quality patient outcomes. Answer the following questions:...