Hospitality

Hospitality

´╗┐BRIEF INTRODUCTION This report is occupying on information accumulated by using both primary and secondary sources on food and beverage operations. The primary research covered the appointment to meet the food and beverage manager. The secondary research also is occupying research from books and internet. This report discusses food and beverage operation of Court Gardens Hotel is a (3star) hotel located in Accra close to A&C mall and University of Ghana. The hotel features a restaurant and a pub with only one kitchen. LO1 EVALUATE THE EFFECTIVENESS OF FOOD AND BEVERAGE SUPERVISION. 1.1 Set realistic criteria for the evaluation of food and beverage supervision There are quite a number of factors affecting food and beverage offerings and the below are the important ones. Customer satisfaction is a key factor since Yokel and Rimming ton (1998) stated that determining customer satisfaction is fundamental to effective delivery of services. Besides establishments that are able to gain customer satisfaction may earn an advantage over their competitors by differentiating their product and service which at the same time may lead to high customer retention and earn positive word of mouth. Furthermore, customer that is satisfied with the service and product provided will probably share with others about their good experiences. On the other hand service quality is another factor. The current food offering...

Similar Essays