Running head: INTERCLEAN BENCHMARKING
University of Phoenix Online
MMPBL/530-Human Capital Development
The following is an analysis which will identify key course competencies in relation to benchmarked practices of the following eight companies: IBM, Bank of America, Wal*Mart, Sprint, Verizon, Quaker Chemical, Pal’s Sudden Service and American Greetings. Such concepts include turnover, employee retention, training and development, organizational fit, and behavioral impact. In addition, each company’s practices are compared and contrasted with one another in concurrence with the previously mentioned key course competencies. In the breakdown which follows, the importance to observe that failure to research correctly, plan and evaluate established business strategies eventually leads to problems between the company and its objectives. These organizations aligned addressed the issues of organizational strategy and human capital strategy with long-term success.
International Business Machines (IBM) is a public technology and services company headquartered in Armonk, NY with operations all over the world. IBM employees over 380,000 individuals located in numerous countries, from the United States to Asia. IBM has been the trailblazers in diversity and technology. IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key IBM Business Partners, IBM offers a wide range of services, solutions and technologies that help enable customers, large and small, to take full advantage of the new era of e-business on demand (Walbridge, 2006).
Issue Identified. In 1999, IBM was looking for a way to streamline their HR support to IBM employees and retirees. IBM developed IBM’s Human Resources Services Center (HRSC). HRSC delivers centralized human resource operational...