ICT256 Knowledge Management Techniques
TJA 2014
Assignment 2

20% of your final grade.


Sunday, 30 March 2014, 11:55 PM
NOTE: This is an extension to the previously published due date.

Submit to: LMS, via the Assignments tool. Submit as a single Word document. Please ensure
your name, student number and lecturer name are included on your assignment.
This is an INDIVIDUAL assignment.

In this assignment you are presented with a case study of an organisation that is looking for
a knowledge management solution to problems it is facing. Your task is to investigate its
knowledge preparedness, identify gaps and weaknesses, and finally to recommend a
solution to address its knowledge needs, basing your work around the KDLC that we
described in Topic 6.
You will first carry out the preliminary investigation work of a knowledge audit for the
organisation by assessing its maturity in terms of KM, and your own preparedness as
investigator. You will then proceed with the knowledge audit by identifying where problems
exist and how further information could be gained, and suggest a broad type of solution to
address the problem and ‘fix the knowledge gap’. Finally, you will investigate further the
solutions you have suggested and recommend a suite of tools and techniques that the
organisation should implement.
The specific background to this assignment is covered in lecture Topic 6 (KDLC) and the
associated practical work for Practical 6, although you will also find the material covered in
all of the topics to date and Assignment 1 relevant. You will also have to do some research
of your own to acquaint yourself with the subject areas of the case studies, and other points
that are raised in them.
As usual, when you are referencing sources you should use either Chicago or APA style
described at http://libguides.murdoch.edu.au/Chicago and
http://libguides.murdoch.edu.au/APA. See also...