InterClean, Inc merged with EnviroTech, Inc to move into solution-based company and gain competitive advantage in the industrial cleaning and sanitation industry. We want to grow and have continued success through the creativity, teamwork and customer satisfaction. I would like my new team to be proficient sales force with excellent customer satisfaction rate in addition to the aggressive sales effectiveness. My report will identify the training needs of each individual in our team and will determine objectives that can be measurable and observable in order to achieve the desired results of training process.
The New Training and Mentoring Needs
1. Management Training Needs Analysis
Skills/Experience Jim Martin
VP of Sales Tom Gonzales
Sales Manager
Motivation of the team and leadership skills 8 10
Innovation and creativity, problem-solving and decision-making skills 10 10
Communication skills, listening, building trust and managing diversity 7 8
Customer care and customer service management
10 10
Delegation, identifying tasks, measuring performance
8 7
Training, coaching, mentoring, assessing training needs. 5 5
Knowledge and experience in industrial cleaning and Sanitation industry
10 10
Total ( Scores are 1-10, lowest scores are subject for
Training priorities)
58 60
According to the management training needs analysis, the training priorities must concentrate on training and coaching, assessing training needs ability for both managers.
2. Outside sales representative Training Needs Analysis
Skills/experience Mark Pierce Dennis White Eric Borden Terry Garcia
Use of product knowledge within the personal responsibility area
8 8 9 8
Understanding customer needs and issues, developing solutions with and for customers, maintaining long-term customer relationship
5 5 10 8
Closing and completing deals.
10 10 5 5
Knowledge in industrial cleaning and sanitation industry, regulations and compliance issues for solution-based selling...