Case Study 1
1. Provide a case overview.
The case study is about an International Air Passenger Transport Organization who is in front of difficulty since a whilst now, and the systems in which they function have distorted significantly mutually in the approach to satisfactory levels of passengers distress and in the multiplicity and quantity of duties which staff are now predictable to stand out. Joe Public a client purchased an airline ticket and all aspects of flight operations are theme to the accurate cost – benefit analysis identified as revenue per kilometer flown. This performance of the airline industry has direct to a number of decisions which has kept the customer dissatisfied. Price branding restrictions linked to historical marketing statistics allow airlines to estimate the number of passengers who will fly in a particular flight. Flexibility to price ratio continues up the scale until the top notch ticket is reached. At this stage there remains only one small percentage of passenger statistics to be correlated and here restrictions linked to price again come into play.
Piet Andaro who is a manager at this organization faces numerous challenges due to these tribulations. He wants to find a way to motivate his team who knows that throughout every shift they have to irate passengers and passengers like see the staffs as the acceptable outlet of their outrage at what they perceive as unfair treatment like for Joe Public. Piet faces daily stress related absenteeism of around 25%. Appraisals are built into the systems but they are never carried out due to this the Senior Manager has no feedback on the operational problems. Piet is a self motivator and he needs no praise to show his efforts. He never contacts his supervisors with problems and neither does he complain. Robert is only motivated by extrinsic gain. The management look at Robert as a High Flyer and this upsets Piet and his staffs.
2. Consider the probable outcomes both short...