IT 284 Entire Course
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IT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS
IT 284 Week 4 CheckPoint: Defining the Customer
IT 284 Week 4 DQs
IT 284 Week 5 CheckPoint: Operational Differences
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IT 284 Week 1 Assignment: Defining Computer Support
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Research, using at least 3 references, and Write, in APA format, a 700-word paper in response to the following:
You are a support technician manager building a help desk team. Your primary operation is to service customers with both hardware and software issues from a variety of PC platforms. Explain the position of a help desk worker to your newly-hired employees. Your paper must include the following:
The different levels of customer service
The role of a support technician
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IT 284 Week 2 CheckPoint: Communication Techniques
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Write a 200- to 300-word response to the following: Building rapport with your customer is an inevitable component of computer support. Include the different techniques used to acquire and uphold the trust of your customer. How might the different communication skills, referred to in the text, facilitate rapport? Provide an example, during your current or past employment, of a time when you were required to use...