IT 284 Capstone CheckPoint: Establishing Seamless
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Enterprise computer support has experienced on-going development to better serve various consumer bases.
Write a 200- to 300-word response encompassing strategies that would help minimize miscommunication between the two parties. Within the text, what components of the problem solving strategy have the greatest effect within a
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IT 284 Final Project: Handling Difficult Customers
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Resource: Appendix A
Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts:
Consumer emotions
Ownership strategies
Self-control strategies
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IT 284 Week 1 CheckPoint 1 Customer Service Model
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Write a 200- to 300-word response to the following: As a customer support technician, there are many tools that facilitate prominent communication between the employee and the consumer. Include the components of the customer service model identified within your text. How would you use them to develop a customer experience strategy?
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IT 284 Week 2 CheckPoint: Communication Techniques
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Write a 200- to 300-word response to the...