IT 284 UOP Courses/Uophelp

IT 284 UOP Courses/Uophelp

IT 284 Capstone CheckPoint: Establishing Seamless Support
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Enterprise computer support has experienced on-going development to better serve various consumer bases.
Write a 200- to 300-word response encompassing strategies that would help minimize miscommunication between the two parties. Within the text, what components of the problem solving strategy have the greatest effect within a computer support atmosphere? How might the support specialist and customer both be satisfied if there has to be compromise from one side of the conversation?

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IT 284 Entire Course
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IT 284 Week 1 CheckPoint 1: The Customer Service Model
IT 284 Week 1 CheckPoint 2: Computer Support Dependencies
IT 284 Week 1 Assignment: Defining Computer Support
IT 284 Week 2 CheckPoint: Communication Techniques
IT 284 Week 2 DQs
IT 284 Week 3 Assignment: How to Communicate
IT 284 Week 3 CheckPoint: Using an ARS

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IT 284 Final Project: Handling Difficult Customers (paper only)
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Resource: Appendix A
Construct a checklist of at least seven reasons why customers become difficult when communicating their technical problems. From your list, choose three of these common complaint behaviors and address how you would resolve them using the following concepts:
Consumer emotions
Ownership strategies
Self-control strategies

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IT 284 Final Project: Handling Difficult Customers (powerpoint only)
For more course tutorials visit
www.uophelp.com


Resource: Appendix A
Construct a checklist of at least seven reasons why customers become difficult when...

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