Washington Mercy Hospital
In this case, there are three main factors which are Washington Mercy Hospital, DCS which is the suppler, and the hospital's outsourcing, and the third party Ben Solomon as consultant.
It is a med- size hospital with 450-bed, full service located in a suburban area in Washington, DC. It's a non- profit hospital, and it offers inpatient and outpatient services including an emergency room. Ed Grant is the director of information systems in the Washington Mercy Hospital. He is in the early 40s, Ed had been hired by the hospital as a consultant, and he worked for the federal government in a management project. He has a B.S in civil Engineering from Georgia Tech; he had one-day seminars, community college courses and in-house training by the federal agency. There was need for a new system to achieve the hospital goals and increase a market share. Ed Grant was responsible for finding and signing a contract with a vender.
DCS is a company had 14 years experiences in the market, specializing in medical field. It offers software products similar to competitor software with completive price. The last year profit was 6.4 million and the estimated recent year profit in 6.9 million. In DCS, Dace Caron is the vice president of systems integration and Jeff Baker is the assistant manager of programming.
After the hospital signed the contract and DCS established all specified network. In that time, the hospital asked DCS to add additional twelve workstations for a new center which were not in the contract. The DCS added them without any change on the contract. There were some problems occurred. The major problem was slow respond times. To solve this problem the hospital had to hire additional evening shift and DCS upgraded the server but these solutions did not improve response times. At the end, DCS offered three suggestions to the...