The way of communication and business etiquette used in Japan differ vastly from the ones used in the United States. What can be considered a normal act in our culture might be an insult in the Japanese culture and vice versa. For this reason, I am writing to give you some information about the Japanese culture and list some of the things you should avoid doing or saying while in Japan so you can have a successful business trip. The first and very vital thing in the Japanese culture that I would like you to become aware off is non-verbal communication. The Japanese are very group dependent and they rely on facial expressions and tone of voice to tell them what someone feels. Avoid frowning while someone is speaking because it is interpreted as a sign of disagreement. Do not stare into another person’s eye because it is thought to be disrespectful especially if that person is older or is off a higher status than you. In addition to those two things, you should also try to avoid eye contact in crowded situations giving others privacy. Please keep in mind that non-verbal communication is used everywhere in Japan and not only in business meetings.
On the business etiquette side, the Japanese understand that is very difficult for foreigners to work in Japan. You are not expected to know or speak the Japanese language. You are allowed to make a few mistakes as long as you are showing respect at all times. It is preferred that you do business with the Japanese on the basis of personal relationship. It is very important that you mention to the company the name of the person that referred you especially if that person has a good relationship with company. Try to be a good correspondent as the Japanese hold this at high esteem. It would be great if you maintain your relationship with the people you worked with and this can be done by sending greeting cards.
I would like to consider the idea of gift-giving which is considered highly ritualistic and...