Identifying issues.
What strokes the most important difference between issue and problem is the solution. When someone has an issue, he or she can usually come up with the solution. A problem though is not something one can solve without forethought and guesswork. An issue is smaller and it does not present such a degree of difficulty in figuring out the impact of an issue. A problem is a larger scale and often requires advice and guidance in order to solve it. On a corporate or business level, an issue can usually be handled behind closed doors. A problem involves information that must be released, because the purpose is to involve employees in the solution to the problem. An issue holds potential and when this potential is discovered and not addressed on time the issue mutates into a problem.
While discovering Kudler Fine Foods I noticed that the company’s strategy has its issues that might eventually become problems affecting the company’s development and success.
Here are some examples I discovered:
Kathy handles all of the buying for the stores. To get the best price possible for products, she buys in bulk for all three stores that takes a lot of her time and, which limits her interaction with the customers. Because of high quality product expectation, Kathy makes sure that the product is pulled from the shelf and replaces as soon as possible even if the turnover rate is less than expected. These actions may lead to a large waste of money and amount of products purchased. The idea of opening three stores within such a time might be risky, Del Mar store is not a good idea due to a low amount of its inhabitants. Closing this store and opening another in Carlsbad (consolidation) is a rush movement. The first one should have never been opened. The slogans might raise issues as customers might take an advantage of “free purchases options”, “special requests”...