Literature Review: Crisis Management
October 11, 2013
This literature explains crisis management as defined by other scholars. It contains examples of different types of crisis, along with how to categorize them. This review provides guidance regarding the need for crisis management, the benefits of preparation as well as the consequences to poor planning, and offers details on how to develop a crisis management plan. The literature review is broken into three primary stages that include pre-crisis, confronting the crisis, and successes or failures after the crisis. Details in execution while in a crisis are further explained to include utilizing a communications plan, crisis management team, and execution of the crisis plan. Researchers have thoroughly discussed the need for reviewing and completing a lessons learned after each crisis, while encouraging the learning throughout the entire crisis plan.
Tornadoes, security breaches, workplace violence, bankruptcy, and terrorist attacks have a common core. Each comprises of different types of crisis. Natural crisis are disturbances in the environment that generally are beyond the control of human beings such as tornadoes, earthquakes, tsunamis, floods, etc. Technological crisis arise as a result of failure in technology such as providing the correct level of firewalls and security. Workplace violence is a type of crisis that arises when employees are indulged in violent acts such as beating employees or superiors. When organizations fail to pay creditors and other parties, lack of funding can lead to crisis. Terrorist attacks or other forms of sudden crisis are situations that arise suddenly and on extremely short notice.
Crisis also can be categorized by the accompanying time constraint of which there are three: immediate, emerging, and sustained. Organizational crisis can...