February 16, 2009
MEMO TO: First-Level Managers
SUBJECT: Management Behavior
As we all know, the merger between InterClean and Enviro Tech is moving full speed ahead. We must look at this as an opportunity for us as we move in this new direction. It looks as though the sales department will be one of the areas affected by this merger. We will be embarking on an area that we are not that familiar. Our employees may see this situation as a challenge. Some people view company mergers as a threat while others view it as an opportunity. We will view it as an excellent opportunity to gain valuable skills for ourselves as well as for InterClean as a company.
During this time of transition, the sales reps will be seeking answers to many important questions. It is important that during this time we practice good communication with our employees, to assure them and to stop any potential rumors that may start floating around. I know you feel a sense of loyalty to our sales reps, but it is vital that we do not make any promises or discuss any details with them until accurate information from senior executives is available. Please ensure them we will divulge information on a constant basis when we obtain it. Our employees do have a right to know of changes that may affect their future with InterClean; however, to keep down any confusion or apprehension of our sales force, I reiterate open and factual information will shared when obtained on a regular basis. How we interact with our employees will have a direct impact on how they perform during this time. An employee’s attitude can directly affect their job performance. If our sales force feels as though we are not committed to or value them as employees, their commitment to the organization may decline leading to higher absenteeism, quitting the company, and less emphasis on customer satisfaction to their clients. We still have a business to run so it is important to try to assure them that nothing is...