Performance Management Plan: Atwood and Allen Consulting
Performance management is a crucial aspect that can determine whether or not a company can succeed due to the importance of setting clear objectives and tasks for the employees to fulfill. This report has been written to suggest a performance management plan for Mr. Bradley Stonefield, owner of Landslide Limousines, a small service business located in Austin, Texas. Mr. Stonefield has reported that in the first year he expects net revenue of -$50,000 with a 5% net revenue increase during the first two years. He plans to run the company with 25 employees and expects a turnover rate around 10%.
This performance plan needs to be aligned with the organizational business strategy, needs to follow a thorough job analysis process and needs to address skill gaps. Likewise, it should allow solid communication channels for the management team to gather performance feedback. Having already seen the clear goals Mr. Stonefield has set for the company, the PMP needs to achieve said goals in the best possible manner. Let's begin with the job analaysis.
According to Cascio, “job analysis is the procedure of obtaining information about jobs and includes information about the responsibilities to be performed on the job, as well as the individual characteristics (education, specialized training, experience, personality) necessary to do the task”,(2013, p.165). There are several ways to determine the necessary skills for the limo company's employees need, but the best one in this case would be the observation and critical incidents methods. The observation method requires a standard format in which everything can be recorded carefully and the usage of a system that permits supervisors to observe daily occurrences, while the critical incident method requires that specialized attention be paid to particularly ineffective employee behavior, which would require recording any problems that may arise and flag them...