MKT 310 WEEK 7 QUIZ 5 CHAPTER 11 & 12
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MKT 310 WEEK 7 QUIZ 5 CHAPTER 11 & 12
1) A retailer structures and assigns tasks, policies, resources, authority, responsibilities, and rewards through ________.
A) a retail organization
B) human resource management
C) an organization chart
D) job enlargement
2) A disadvantage of delegating a retail task to another party is ________.
A) that the designated party may be able to automate the task
B) that the target market may not desire the task
C) the loss of control over the activity
D) that the designated party may conduct the same task for noncompeting retailers
3) In specialization, each employee is responsible for ________.
A) a clearly defined position
B) a limited range of functions
C) the tasks outlined in his or her job description
D) the quality and quantity of his or her work
4) A major advantage of specialization is ________.
A) the need for fewer employees
B) the generation of broad-based potential managers
C) less employee boredom
D) reduced training
5) A job description contains an outline of ________.
A) jobs that are classified through product classification
B) job title, objectives, duties, and responsibilities
C) superior/subordinate reporting and communication relationships
D) job objectives mutually agreed upon by employee and superior
6) A functional classification for a car dealer would classify jobs into which of the following divisions?
A) subcompact, compact, and SUV
B) sales promotion, repairs, car sales, and store operations
C) new car, new truck, used car, used truck
D) main dealership and branch dealership locations A, B, and C
7) A product classification for a greeting card retailer would classify jobs into which of the following divisions?
A) Hallmark, American Greetings, and Gibson
B) main store and...