Motivation and Teams Case Study
I chose the case study Two Men and Truck. The motivational theory that Mary Ellen Sheets used was the goal setting theory. “Goal-setting theory suggests that the goals used to assess job performance should have five properties if they are going to encourage employees to try to achieve those goals. The five properties of goals are that they be specific, challenging, measurable, results oriented, and specify a timeframe for completion.” (Jones, 2007) Mary Ellen Sheets set specific goals for the business to motivate franchises. She wanted everyone to succeed. In an industry known to cause stress, she wanted everyone to have a good experience. Success was able to be monitored to ensure that everything was going smoothly.
Mary Ellen Sheets created consistency within the company by forming high-performing teams. In that effort she created Stick Men University. That was to ensure that franchise owners and employees acquire what she had learned. “Franchisees and movers learn the basics—from answering a customer’s first phone call to a handshake after the move is done.” (Jones, 2007) She also built a two story house to give them a better hands-on experience.
This is a male dominated business. She was not embraced from the start. There is much competition out there. Sheets had to deal with competitors reporting her for minor violations and things of that nature. She was even taken to court. She took their many mistakes and learned from them. It made her work hard for customer satisfaction.
Jones, G. R. (2007). Introduction to business: How companies create value for people. New York, NY: McGraw-Hill/Irwin.