There are many types of communication, one of the most important aspects of communication is non-verbal. People who work in the health and social care or early years will need to develop this skill as it is crucial to be able to read other people. If you cannot read other people communication will then be very hard at communicating with others in the team and patients.
Body language is various forms of non-verbal communications. This may be when an individual is not saying something, but might be saying it in their way their body is presented in a physical way. These behaviours include hand gestures, eye contact, posture and their muscle tension. Body language happens without the individual knowing sometimes, they might not be aware how they present themselves to others. This comes from their subconscious, it comes naturally to the person. An example is when someone uses facial expression, this is muscle tension and comes to the individual through their emotions. If they are angry they might frown, or if they are happy they might smile. This is showing body language to express how they feel but it is not said in the conversation. An example of body language being used in health and social care setting is when a patient may receive good test results telling them they can relax and not be worried with any health problems, they may smile and take a deep breath of relief, may also jump with happiness. Body language then gives the care worker how the service user reacts and they can deal with it appropriately to the service user’s needs.
Tone of voice-
Using their voice it is sending of information from one place or individual to another. It does not mean that it is the words the service user is saying that is saying how they are feeling its their tone of voice. This can convey them being upset or happy. It is how the person is saying the words how it shows information to the receiver. Using your voice and tone it is...