Part A: Multiple Choice Questions (25 questions, 2 marks each)
(Answer the following questions in the separate response sheet provided)
1. According to Little's Law, which of the following ratios is used to find throughput time?
A)Cycle time/Process time
B)Throughput time/Process velocity
C)Process velocity/Throughput time
E)Value added time/Process velocity
2. Which of the following is considered a “pure” production planning strategy?
A)Variable workforce, stable work hours
C)Level playing field
D)Stable workforce, variable work hours
3. The term “servicescape” refers to which of the following?
A)The schematic diagram of the service flows of material, information and customers
B)The emergency exit plan from a service facility
C)The physical surroundings in which the service takes place
D)The network of government rules regulating the service
E)The broadest concept of the service business
4. .In designing a JIT plant layout a designer should do which of the following?
A)Design for work flow balance
B)Locate flexible JIT workstations off line
C)Link operations through a push system
D)Balance capacity using job shop analysis
E)Always keep operations on a single floor of the factory
Part B: Numeric Problems (Answer all questions and show your analysis in the booklet provided) (5 questions, 25 marks total, marks as indicated)
The numeric problems will be based on problems that we have solved in class.
Part C: Essay Questions (24 marks total, Answer any three of the four questions. Each question is worth 8 marks). Provide concise answers in the booklet provided.
Outline why managing capacity and demand in a services environment is extremely difficult., and the various strategies that can...