OPS 571 Week 5 Quiz - Latest

OPS 571 Week 5 Quiz - Latest

OPS 571 Week 5 Quiz - Latest
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1.)Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services?
AS 9000
TL 9000
QS 9000
AI 9000

2.) ISO 9000 is primarily concerned with what type of quality management standards?
Suppliers to the automotive or telecommunication industries
Business-to-business commerce
Business-to-consumer transactions

3.) What is a reason that a company may pursue ISO-9000 certification?
Certification is required by most insurance agencies
Certification is required by the European Community to show that a firm has used appropriate standards
Certification provides a company with unlimited legal liability protection
Certification provides competitive advantage in the global markets for suppliers

4.) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status?
Third party
First party
Second party
Fourth party

5.) Who is responsible for performing the first-party certification audit for a supplier firm?
Certifying agency

6.) What is one analytical tool common to all quality improvement programs?
Pareto charts
Continuous improvement
Management by fact

7.) An opportunity flow diagram would best fit in which DMAIC category?

8.) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant?
Fourth party
First party
Second party
Third party

9.) A fishbone diagram might be found in which DMAIC category?

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