January 19, 2014
Case 2.1 - Organizational Culture: Can Help Reduce Burnout in Hospitals
The case Organizational Culture: Can Help Reduce Burnouts in Hospitals describes 3 hospitals; Johns Hopkins (JH), Armstrong County Memorial Hospital (ACMH) and Akron General Medical Center (AGMC) which provide supportive cultures for employees. Johns Hopkins has been in the top 25 hospitals for 21 consecutive years by U.S News and World Report. Johns Hopkins has maintained this by encouraging mentoring, addressing customer satisfaction issues, and providing employee development and assistance programs. ACMH is part of the close knit community in Kittanning,PA. They have a high standard of providing patients with the best possible care. ACMH maintains its supportive culture by providing good benefits to its employees, discounts to local businesses, moral boosting events and celebrations for employee dedication and service. AGMC has established its supportive culture by providing free medical services to employees and their dependents. Additionally AGMC helps its employees by providing several benefits beyond the norm including on site dry cleaning, pet insurance, discounts to local businesses, financial assistance, and a flexible work schedule.
These hospitals are successful because the leadership establishes clear expectations and communicates them effectively. The organizations values are communicated to employees during the hiring process. These cultural dynamics are reinforced throughout the employment life-cycle with recognition events, mentoring, continued socialization, company paid benefits and the promotion of work life balance.
1. If I were in charge of ensuring new hires embraced and became a part of the local hospitals culture I would have a checklist with the following steps on it.
I. Anticipatory Socialization
a. Ensure the employees have all of the information needed to describe what it will be like to work at the local...