[Questions: Case 01]
1. What are some of the things managers can learn by walking around and having daily contract with the line employees that they might not be able to learn from looking at data reports?
Following are some of the things that managers can learn by walking around and having daily contact with line employees that they might not be able to learn from looking at data reports:
a. It helps in learning about the challenges and opportunities that their employees are facing.
b. This helps in making decision after having recognizing the difficulties and impracticality in implementation of decisions.
c. It leads to managers have full sight of the primary challenges their employees face or may encounter.
d. it helps the manager to get the knowledge about how difficult many of the jobs in the organization are & the extent of skill that is needed to perform that job successfully.
e. It teaches the manager a lot about the core business in the organization and subsequently helps them spark different ideas for improvement.
2. As an employee, would you appreciate knowing your supervisor?
“Everyone has a story” for example if there is an employee whose daughter / son had died, he has a very unique story. And when a company or a leader knows that [he or she] can tailor or customize the work experience. Whatever is done in terms of naming the race for that employee’s child engender such loyalty, such commitment, such engagement, which is what organizations need.
Leadership is a relationship, a partnership and employee engagement isn’t just a soft and fuzzy topic but has bottom-line implications.
3. Is top management oblivious to the concerns, cares and responsibilities of the average worker?
Upon watching the CBS reality series “Undercover Boss” a lot is learned about this topic. As the intro states “Extreme times call for extreme measures”
In this show Top Executives go to work under assumed identities as new...