• Perception statement in the reliability dimension
1. When Xyz Company promises to do something by a certain time, it does so.
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2. When you have a problem xyz company shows a sincere interest in solving it.
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3. Xyz Company perform the service right at the first time.
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4. Xyz company provides its service 1st the first time it promises to do.
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5.Xyz Company insists on error-free records.
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• Statements in the responsiveness dimensions
1. Xyz Company keeps customers informed about when services will be performed.
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2. Employees in Xyz Company give you prompt service.
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3. Employees in Xyz Company are always willing to help you.
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4. Employees in Xyz Company are never too busy to respond your request.
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• Statement in the assurance dimension.
1. The behavior of the employees in Xyz Company instills confidence in you.
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2. You feel safe in your transactions with Xyz Company.
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